Return and Refund Policy

Return and Refund Policy 🔄💰  

At GravityMart, we strive to ensure your complete satisfaction with every purchase. However, if you’re not entirely happy with your order, we’re here to help. Please read our policy carefully to understand the process for returns and refunds.  

Eligibility for Returns or Refunds  To be eligible for a return or refund, the following conditions must be met:  


1) 7-Day Window: Returns or refunds will only be accepted within 7 business days from the date of delivery.  


2) Unboxing Video Required:  
   - Customers must record a video while opening the product box as proof of the product’s condition upon delivery.  
   - The video should clearly show the unboxing process, including the product’s packaging and condition.  
   - If no video is provided, the return or refund request will not be accepted.

 
3) Product Condition: The product must be unused, in its original packaging, and in the same condition as when it was delivered.  


4) Proof of Purchase: A valid receipt or order number is required for all returns or refunds.  

Non-Returnable Items
The following items are not eligible for return or refund:  
- Products that have been used, damaged, or altered after delivery.  
- Products without an unboxing video as proof of condition.  
- Products returned after the 7-day return window.  


How to Initiate a Return or Refund 
1) Contact Us:

 Reach out to our team via WhatsApp (+92-310-2234799 or +92-325-4303633) or email (gravitymart.pk03@gmail.com) to initiate your return or refund request.  


2) Provide Proof: Share the unboxing video and any other relevant details (order number, photos of the product, etc.).  


3) Wait for Approval: Our team will review your request and notify you of the approval or rejection.  
4) Return the Product: If approved, you’ll receive instructions on how and where to return the product.  
5) Receive Refund: Once the returned item is inspected and approved, your refund will be processed. Refunds will be issued to the original payment method within 7-10 business days.  

Refund Process

  • If your return is approved, you must return the article first. After brand verification, your refund will be processed.

  • Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong product delivered).

  • Refunds may take 7-10 business days to reflect in your account, depending on your payment provider.

Exchanges
We currently do not offer direct exchanges. If you need a different product, you must return the original item and place a new order.  

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This policy is clear, professional, and includes your specific requirement for an unboxing video. Let me know if you’d like further adjustments!Â